Shipping Policy

1. Delivery Timeline

  • We deliver across Bangladesh, typically within 3–7 days from order confirmation.

  • Delivery duration depends on the delivery location. Urban areas often receive orders in closer to 3 days, while remote or rural locations may take up to 7 days.

  • Orders received on weekends or public holidays are processed the next business day.

2. Weather & Unexpected Delays

  • In case of severe weather conditions—such as heavy rain, flooding, storms, or similar events—deliveries may be delayed.

  • We’ll always strive to notify you proactively if such delays occur and keep you updated on revised delivery timelines.

3. Order Processing & Fulfillment

  • Orders are typically processed on the same day if placed before [specify cutoff time if any, e.g., 2:00 PM Dhaka time]; otherwise, they’ll be processed the following business day.

  • Once your order is on its way, you’ll receive an update (via WhatsApp or email) confirming dispatch.

4. Cash on Delivery (COD)

  • We offer Cash on Delivery across Bangladesh.

  • Please have the exact amount ready at the time of delivery to ensure a smooth transaction.

5. Shipping Costs

  • Standard delivery charges are automatically calculated and displayed at checkout.

  • No hidden fees—what you see at checkout is the total amount due (excluding any optional packaging upgrades or add-ons).

6. Delivery Address Accuracy

  • To ensure successful delivery, please provide a complete and accurate address during checkout or via WhatsApp. This includes street, area/union, city, and postal code where applicable.

  • Shajghor Store is not liable for delivery issues due to incorrect or incomplete addresses.

7. Order Tracking & Updates

  • You’ll receive real-time updates via WhatsApp or email regarding the status of your delivery.

  • For any concerns—such as delays, changes, or rescheduling—feel free to reach out to us at any time.

8. Lost or Damaged Shipments

  • In the unlikely event of lost or damaged items, please contact our customer support team within 48 hours of delivery.

  • Save all packaging and damaged goods as documentation may be required for claims.

9. Return & Refunds Policy

Please refer to our [Refund and Returns Policy] page for details on eligibility, process, and timelines.

10. Contact Us

Have questions or need assistance? You can reach us anytime via: